The Resolve

Turn disputed claims
into proof-backed case files

Describe the issue. The Swarm behaves like a calm verification partner: it extracts the claim, builds the evidence trail, flags contradictions, and keeps the entire case visible from first signal to confirmed outcome.

Why people trust it

Built around proof

The Resolve is not just a reply generator. It turns claims, documents, official sources, contradictions, and reviewer notes into a case file the user can inspect.

No black-box escalation

You review the exact action before it is sent, with source-backed reasoning, exception flags, and a signed timeline you can export later.

Stress turns into structure

What begins as a messy claim becomes a guided sequence with documents, evidence, reminders, escalation gates, and a clear next step.

How it works

  1. 1

    Describe the claim or issue

    Tell The Swarm what happened in plain language — overcharge, suspicious student offer, recruiter pressure, wrong item, billing error, or disputed document.

  2. 2

    The Swarm assembles evidence

    Agents extract claims, request missing documents, gather official sources, and build an Auto-Audit Vault so the proof is visible instead of implied.

  3. 3

    Review the proof brief

    You see verified facts, unresolved claims, contradictions, risk signals, and the proposed next action before anything is sent or escalated.

  4. 4

    Approve and track closeout

    On approval, the action is filed or routed. Provider replies, reviewer notes, reminders, and final outcomes stay attached to the case file.

Sample audit trail — Resolve workflow

FRAUD_HUNT_STARTED

Query received: "Verify this Malta student offer before I pay the agent fee"

T+0s

CLAIMS_EXTRACTED

Institution, agent, deadline, and payment request separated into case fields

T+2s

DOCUMENTS_REQUESTED

Offer letter, agent messages, fee invoice, and official pathway target added to intake

T+5s

SOURCE_PLAN_BUILT

Official institution, accreditation, government pathway, and fee-policy sources queued

T+8s

EXCEPTION_FLAGGED

Urgent payment pressure requires human review before user commitment

T+11s

AUDIT_VAULT_CREATED

Case file ready for evidence snapshots, contradictions, and next actions

T+13s

Preview the workflow

Describe your issue and see the draft

Run a Resolve check now. The Swarm will build the case brief, surface the evidence, and show you the proposed action before anything happens.

Run the free check →

Frequently asked

Does The Swarm contact the merchant directly?

Only after you approve the drafted action. You review the exact wording before anything is sent.

How is dispute decisioning handled?

The Resolve uses Decionis for dispute decisioning before any sensitive action is advanced. The final action still stays behind your approval gate.

What kinds of disputes does it handle?

Overcharges, subscription cancellations, delivery failures, billing errors, chargeback preparations, suspicious student offers, recruiter claims, and job-offer verification are the primary workflows.

How do I prove the outcome?

Every action is timestamped and stored. You can export a signed audit trail from your dashboard showing the full resolution timeline.

What does it actually replace?

Hours on hold, repeated email threads, and manually tracking refund status with no paper trail. The Swarm acts like a patient consumer advocate that keeps the record so you do not have to.